Workshop Outline
Many of those in management positions may have taken on their posts with no formal training. This two-day course will build skills and confidence in your own management abilities and help you get the results you know your team can achieve.
Workshop Audience
Managers and leaders at all levels including department heads, service supervisors, team leaders, those with experience but no formal training. Also useful for those aspiring to this type of position or as a refresher.
Workshop Objectives
By the end of the course participants will be able to: -
- Demonstrate the role of listening in effective communication
- Recognise and use appropriately four different question types
- Assess and improve their ability to give clear verbal instructions
- Use the 6 levels model to delegate effectively
- Recognise and prevent reverse delegation
- Identify motivating and demotivating factors for their team
- Understand the importance of different learning styles
- Identify motivating and demotivating factors for their team
- Assess and identify difficult personality types
- Give effective, positive and constructive feedback
- Resolve team conflict
- Describe the mix of leadership and management traits required in their role
- Employ creative decision making tools
Workshop Ingredients
The course is enjoyable and highly participative, involving games, small group exercises and plenary sessions. It also provides a chance to share experiences, learning from each other as well as from the trainer and course materials.
Workshop Content
- Effective communication
- Delegation and giving instruction
- Training your team – learning styles
- Understanding motivation
- Leadership/management traits
- Giving and receiving feedback
- Managing conflict and difficult people
- Creative decision making
Further Information
All participants will receive a full colour delegate workbook. This workshop can be delivered for small groups, in house or as an open programme. This is a one day programme which can be run as half days if required.
Delegate Comments
- "Best course I've ever been on"
- "Highly motivational"
- "I feel more positive about my role"
- "I gained more confidence than I expected"
- "Fun, excellent, interactive"
- "It is very opportune that your newletter arrived just as I wanted to share with you how I very much enjoyed the session you ran at YSJ last week. I left with good intentions of reviewing what was covered but with the knowledge from past experience that 'Hey Ho' that would be where it remained, good intentions! I have suprised myself or perhaps you have empowered me, I have the workbook on my desk and turn to what may be an appropriate page each day, it is incredible how there is always something that fits perfectly. I am actually learning and changing!!!"
Jill Wickham
Head of Physiotherpay
York St John University
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