| Business Skills |
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Milecastle offer a wide range of courses for brushing up skills for the workplace. Most of these courses are one day long and can be tailored to your specific needs, run in your training room or an external location, whichever best suits your needs. We use full colour delegate manuals for all courses and our interactive and fun environment is carried though each course. Delegates will leave with an action plan for transferring their learning back into the workplace and for many courses we offer you the flexibility to deliver the course as two half days rather than one full day. Our clients have told us that this helps them to make better use of their training rooms and also allows them, often for the first time, to offer this type of training to large numbers of hard to reach part time staff. Our Leadership skills courses can be tailored to the level of leader and is particularly useful for first line manager or team leaders or those aspiring to these positions. Our one-day Assertiveness course will help you towards positive and confident behaviour. Confidence with Meetings and Minutes focuses on the role of the minute taker/meeting organiser and their relationship with the chair. Our delegates have told us that this course would have maximum impact if meeting chairs attended along with their minute takers. We can offer alternative courses on running or chairing meetings if you have sufficient demand. Those who spend a significant quantities of time using the phone such as receptionists or customer care advisors will benefit from our Telephone Skills course which looks at the use of your voice as well as how to deal with difficult callers. We offer an Interviewing Skills course as a one day course with a follow up half day of interviewing practice. You will need to make several syndicate room or offices available for the interview practice on the second day. |